Welcome to our Support Center!

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• How do I play responsibly?
  At Virgin Casino, it’s all about having fun, and we want it to stay that way!  We want you to have a great time on the site and enjoy playing all our exciting games. You'll enjoy your time on the s...

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• Why Do I Need To Enter A Verification PIN Code To Verify My Account?
  In order to protect our patron's identities, we're required to send a verification PIN code to your phone upon registration. This verification PIN code is a one-time passcode and cannot be re-sent....

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• How can I send my Identification documents?
  Verifying your account is a very simple process. In order to confirm your identity, just follow the steps below: Step 1: Take two pictures - one close-up of your valid government-issued photo ID an...

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• Check Withdrawal Update
    Checks are no longer available as an option on our withdrawal page.  They can only be requested via contact to our customer service department by live chat, email or phone.  Processing times for ...

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• How do I make a withdrawal at the Casino?
  *IF THIS IS YOUR FIRST TIME WITHDRAWING THROUGH THE CASINO CAGE, YOU MUST MAKE YOUR WITHDRAWAL BETWEEN THE HOURS OF 7:00AM-5:30PM*   In addition for first time cage withdrawals: We require require ...

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• How Do I Play The Special Free Game At The End Of The Month?
  Each day that you play the Search for the Phoenix or Tiki's Catch of the Day Daily Free Game, you are awarded one pick for your board on the day of play and can be used to make a pick on the specia...

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• 90 Ball Bingo Schedule Update
  Did you know we've updated some weekly prize pots and coin sizes on 90 Ball Bingo? You can get involved from 8pm – 11pm from Monday through Thursday and Saturdays! Here are some of the exciting cha...

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• Android App Update
  Great news-We are happy to announce that you can now locate our Android app in the Google Play Store!   To start enjoying this new version, if you have never had it installed, you will simply need ...

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