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• Will The COVID-19 Virus Affect Virgin Casino?
  We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. Impacted Services: T...

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• Why Do I Need To Enter A Verification PIN Code To Verify My Account?
  In order to protect our patron's identities, we're required to send a verification PIN code to your phone upon registration. This verification PIN code is a one-time passcode and cannot be re-sent....

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• How can I send my Identification documents?
  Verifying your account is a very simple process. In order to confirm your identity, just follow the steps below: Step 1: Take two pictures - one close-up of your valid government-issued photo ID an...

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• Check Withdrawal Update
    Checks are no longer available as an option on our withdrawal page.  They can only be requested via contact to our customer service department by live chat, email or phone.  Processing times for ...

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• How do I make a withdrawal at the Casino?
  *IF THIS IS YOUR FIRST TIME WITHDRAWING THROUGH THE CASINO CAGE, YOU MUST MAKE YOUR WITHDRAWAL BETWEEN THE HOURS OF 7:00AM-5:30PM*   In addition for first time cage withdrawals: We require require ...

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• How do I play responsibly?
  At Virgin Casino, it’s all about having fun, and we want it to stay that way!  We want you to have a great time on the site and enjoy playing all our exciting games. You'll enjoy your time on the s...

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• How Do I Play The Special Free Game At The End Of The Month?
  Each day that you play the Search for the Phoenix or Tiki's Catch of the Day Daily Free Game, you are awarded one pick for your board on the day of play and can be used to make a pick on the specia...

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