Will The COVID-19 Virus Affect Virgin Casino?
We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. Impacted Services: T...View More
Why Do I Need To Enter A Verification PIN Code To Verify My Account?
In order to protect our patron's identities, we're required to send a verification PIN code to your phone upon registration. This verification PIN code is a one-time passcode and cannot be re-sent....View More
How can I send my Identification documents?
Verifying your account is a very simple process. In order to confirm your identity, just follow the steps below: Step 1: Take two pictures - one close-up of your valid government-issued photo ID an...View More
Why Did My Check Withdrawal Fail?
We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. Impacted Services: L...View More
How do I make a withdrawal at the Casino?
You can withdraw funds from your online account at any time by visiting the cage at the land-based Tropicana Casino and Resort. The land-based casino is located at: Tropicana Casino and Resort2831...View More
How do I play responsibly?
At Virgin Casino, it’s all about having fun, and we want it to stay that way! We want you to have a great time on the site and enjoy playing all our exciting games. You'll enjoy your time on the s...View More
How Do I Play The Special Free Game At The End Of The Month?
Each day that you play the Search for the Phoenix or Tiki's Catch of the Day Daily Free Game, you are awarded one pick for your board on the day of play and can be used to make a pick on the specia...View More