Welcome to our Support Center!

Promoted articles

• How Can I Contact Customer Support By Phone?
  We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. At this time, inbound...

  View More
• Will The COVID-19 Virus Affect Virgin Casino?
  We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. Impacted Services: L...

  View More
• Why Do I Need To Enter A Verification PIN Code To Verify My Account?
  In order to protect our patron's identities, we're required to send a verification PIN code to your phone upon registration. This verification PIN code is a one-time passcode and cannot be re-sent....

  View More
• How can I send my Identification documents?
  Verifying your account is a very simple process. In order to confirm your identity, just follow the steps below: Step 1: Take a close-up picture of your valid government-issued photo ID. Step 2: Ta...

  View More
• Why Did My Check Withdrawal Fail?
  We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. Impacted Services: L...

  View More
• How do I make a withdrawal at the Casino?
  You can withdraw funds from your online account at any time by visiting the cage at the land-based Tropicana Casino and Resort. Please be aware that, if this is your first time making a withdrawal ...

  View More