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• Important Update: Terms and Conditions
  From April 5th, 2022, Virgin Casino will be operating under the internet gaming permit issued to Premier Entertainment AC LLC dba Bally Atlantic City, NJIGP22-011. Your account login, balance, alon...

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• How do I play responsibly?
  At Virgin Casino, it’s all about having fun, and we want it to stay that way!  We want you to have a great time on the site and enjoy playing all our exciting games. You'll enjoy your time on the s...

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• 2 Factor Login Announcement: Update Your Phone Number
  To add an additional layer of account security, we will soon enable two-factor mobile authentication as part of the login process. This process will ensure that it's really you signing in and add a...

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• No Access to Phone for 2 Factor Login
  Not to worry!  Should you no longer have access to the phone number associated with your account you would simply need to contact our customer support team via live chat, email or phone at 844-737-...

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• Why Do I Need To Enter A Verification PIN Code To Verify My Account?
  In order to protect our patron's identities, we are required to send a verification PIN code to your phone upon registration. This verification PIN code is a one-time passcode and cannot be re-sent...

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• How can I send my Identification documents?
  Verifying your account is a very simple process. In order to confirm your identity, just follow the steps below: Step 1: Take two pictures - one close-up of your valid government-issued photo ID an...

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• Check Withdrawal Update
    Checks are no longer available as a withdrawal option on our site. The only available options are ACH/Instant E-Check or Cash at Cage at Bally’s Atlantic City Casino. We recommend to choose ACH a...

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• How do I make a withdrawal at the Casino?
  *IF THIS IS YOUR FIRST TIME WITHDRAWING THROUGH THE CASINO CAGE, YOU MUST MAKE YOUR WITHDRAWAL BETWEEN THE HOURS OF 7:00AM-5:30PM* In addition for first time cage withdrawals: We require prior docu...

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• How Do I Play The Special Free Game At The End Of The Month?
  Each day that you play the Search for the Phoenix or Tiki's Catch of the Day Daily Free Game, you are awarded one pick for your board on the day of play and can be used to make a pick on the specia...

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• Android App Update
  Great news-We are happy to announce that you can now locate our Android app in the Google Play Store!   To start enjoying this new version, if you have never had it installed, you will simply need ...

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