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• Will The COVID-19 Virus Affect Virgin Casino?
  We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. Impacted Services: T...

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• Why Do I Need To Enter A Verification PIN Code To Verify My Account?
  In order to protect our patron's identities, we're required to send a verification PIN code to your phone upon registration. This verification PIN code is a one-time passcode and cannot be re-sent....

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• How can I send my Identification documents?
  Verifying your account is a very simple process. In order to confirm your identity, just follow the steps below: Step 1: Take a close-up picture of your valid government-issued photo ID. Step 2: Ta...

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• Why Did My Check Withdrawal Fail?
  We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. Impacted Services: L...

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• How do I make a withdrawal at the Casino?
  You can withdraw funds from your online account at any time by visiting the cage at the land-based Tropicana Casino and Resort.  The land-based casino is located at: Tropicana Casino and Resort2831...

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• IGT Game Maintenance
  As you may know, online casino games are generally operated on a Flash platform. As Adobe is discontinuing Flash, we will be converting many of our IGT games to HTML over the coming days. We wanted...

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• Android App Update
  To provide a better user experience on our Android app, we are optimizing our app for use on Android 11. This update will prevent users of certain Android devices (running Android 7 or newer) from ...

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• Daily Free Game Update (January 2021)
  Exciting News: We have just upgraded both of our Daily Free Games to HTML which will provide a faster, sleeker version of the game you already love! We are pleased to announce that this new and imp...

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