We’re committed to making your transition to MONOPOLY™ Casino from Virgin as smooth as possible, and we understand you might have questions, and we want to address them thoroughly. Please check out the answers to some common questions that we believe will be most helpful to you.

Will my account be inaccessible while the transition is taking place?

During the transition, you won’t be able to access your account on the Virgin Casino site as we’ll be temporarily offline. But no worries—your details and banking information will remain safe and unchanged. Once we’re back up, you’ll be able to download the MONOPOLY™ Casino app or visit the website and log in with your Virgin credentials to jump right back into the fun!

Stay updated by checking your email and our FAQ page for the latest information. We’re dedicated to making this process as smooth as possible for you!

How do I know if I already have an account on the new site?
To see if you have an account after the transition, as well as access it, you can easily visit the website or use the app and enter your credentials as usual.

How do I log into my new MONOPOLY™ Casino account?
Logging into your account with our new app or website after the transition will be both fast and easy. Simply download the app from the iOS App Store or Google Play Store, or visit www.monopolycasinous.com and follow these steps:

1. Click on "Log In" at the top right corner.
2. Enter your credentials and password.
3. Review and accept the updated Terms & Conditions.
Once you've accepted, you're all set to explore the new site!

If you run into any issues or need assistance, feel free to contact our 24/7 Customer Support live chat team. We're here to make your transition as smooth as possible.

Do I need to download my W2 Forms before the transition?
You don’t have to, but if you’d like to get your W2G forms before the transition, we’re here to help! Our Customer Service team is available 24/7 via live chat, ready to assist with any requests or questions about your forms. Just reach out through the live chat feature, and we’ll make sure you get the documentation you need quickly and easily.

Will my transaction histories be kept after the transition?

No, unfortunately, transaction histories won't be available automatically. If you need your transaction history, you'll need to reach out to our Customer Service 24/7 live chat for assistance. We're here to help with any requests or concerns

Will my bank details be safe?
Yes, absolutely. Please rest assured that any data related to Virgin Casino, which is required to be retained by law, is stored with the highest level of security. This data is protected on an encrypted server, ensuring that your information remains safe and confidential. We take the security and privacy of your data very seriously and adhere to stringent measures to safeguard it at all times.

What will happen to my money? Will my funds be transferred over to the MONOPOLY™ Casino site automatically?
Your account balance will be automatically transferred from Virgin to MONOPOLY™ Casino and will be accessible once your account setup with the new system is finalized. After the transition and setup are complete, you can log in and view your balance as usual. We’re committed to ensuring a smooth transition so you can continue enjoying uninterrupted access to your account.

Can I transact at the Cage on the new site?
Yes, you will still be able to make deposits and withdrawals at the Bally’s Atlantic City Cage. To ensure a smooth experience, please take the time to review the procedures for both Cage Withdrawals and First Time Cage Withdrawals within the help center.  Familiarizing yourself with these procedures will help you navigate the process efficiently and ensure that all transactions are handled correctly. If you have any questions or need further assistance, don’t hesitate to reach out for support.

Will my recent withdrawals and/or deposits be affected?
There’s no need to worry—your recent withdrawals and deposits will not be affected. Standard processing times for withdrawals will continue as usual, depending on the method you’ve selected.

Will my existing payment/withdrawal methods be transferred over automatically?
You can be confident that your payment and withdrawal details will be automatically transferred to the new system without any action required on your part.

Will I need to re-verify my identity or location after the site has migrated?
Not at all! Your account details remain securely stored and protected. When you first log in to the MONOPOLY™ Casino site, review and accept the updated Terms and Conditions. After downloading the new app, grant location permissions to regain full access.

Will there be changes to Responsible Gaming controls with the transition?

We’re dedicated to ensuring your move to the new platform is smooth, and we want to update you on how this might affect your account limits. If you had set limits on this platform, please be aware that these might be adjusted due to differences in how the new system handles them, the use of UTC timezones, as well as changes to limit resets and deposit controls.

We understand these changes might impact your gameplay, and we’re here to help you through this transition. Our focus is on supporting responsible gaming, and we’re committed to offering you the best tools and resources to manage your experience effectively.

What if I've self-excluded?
If you’ve previously self-excluded from Virgin Casino online, this exclusion will remain in effect for MONOPOLY™ Casino. It will continue to be enforced through state regulations, ensuring your responsible gaming measures are upheld without interruption.

What kind of bonuses are on the new site?

Exciting news! The new MONOPOLY™ Casino site brings back your favorite bonuses and adds new ones regularly. To stay updated and never miss out, check our Promotions Page often and subscribe to notifications. Get ready for all the fantastic rewards coming your way!

What happens to my bonus funds?
Don’t worry! Your Bonus Money will be preserved and transferred during the transition. From [TBD], you can view your updated balance on the MONOPOLY™ Casino app or website and continue enjoying your games without interruptions. We’re committed to making this transition smooth and ensuring a positive experience.

Will my recent gameplay be reflected on the MONOPOLY™ Casino site?
Yes, recent games, cash winnings, and bonuses will fully transfer over, so you can continue enjoying your credits without interruption.

If you have any questions regarding any of the above, or need assistance with anything else, please contact our 27/7 Customer Service live chat support. We are here to help and ensure a seamless transition.