Why do I need to enter my personal details to log in each time?
The security of your account is something we take very seriously here at Virgin Casino. As a result, there are two steps for you to log in to your account and access your details.
In Step One you must enter your user name and password. Your password should be kept completely secret by you, and we do not keep a record of this for your security. If you have forgotten your password, you can find out how to reset it here.
In Step Two you must enter the final four digits of your social security, as well as the zip code of your address.
I have moved. How can I change the zip code on record?
If the zip code on your account is out of date or incorrect, this information must be updated for you to log in. To resolve this, you will need to contact our Support Team via our Live Chat service on the right of this page where we can assist you further. The zip code can also be updated through the 'Manage Details' section of 'My Account' once logged in.
Is my information safe?
Virgin Casino takes the privacy of your personal information very seriously and employs industry-standard practices to safeguard your account details.
All web pages where you can view or change your Virgin Casino account security details utilize Secure Sockets Layer (SSL) to protect your privacy.