How do I set limits?
It's very important to only bet what you can afford and always set yourself sensible limits. You'll enjoy your time on the site more if you stay in control of your gaming. If you find that you are getting into any problems, please contact our Customer Support Team, and we’ll do our best to help and advise you.
We offer a range of tools on the site for you manage your spending and your session time including:
Deposit Limits - you can set daily, weekly and/or monthly limits on the amount you deposit into your Patron Account. This can range from $10 to $10,000 and is available for you to manage your spending. Once you have met your limit, our system will not allow you to deposit any more until your limit resets. For instructions on how to set this limit, please see here.
Gaming Session Limits - you can also set yourself a Gaming Session Limit so you can control the amount of time you want to play. The limit can range from 20 minutes to 120 minutes per day. Once you have met your limit, you will be logged out of your account. For more information, and instructions on how to set this limit, please see here.
Spending Limits – you can set daily, weekly and/or monthly limits to limit the amount of your deposited funds that you can risk on the site. This can range from $20 to $5,000 and can help you manage your spending. Once you have met your limit, our system will not allow you to wager any more of your deposited funds until your limit resets. For more information, and instructions on how to set this limit, please see here.
Account Cool Off - You can take a break from the site for between 72 hours and 4 weeks. During that time you won't be able to log in to your Patron Account. For instructions on how to set a Cool Off, please see here.
New Jersey Casino Gambling Self-Exclusion Program - You may request to voluntarily exclude access to your online account by signing up for the New Jersey Casino Gambling Self-Exclusion Program. For full details on how to Self-Exclude, please click here.
If you would like any more information about our Responsible Gaming policy and staying in control, you can check our full policy at https://www.virgincasino.com/responsible-gaming or contact Support via email@example.com or through our Live Chat service.