I have forgotten my username, how can I retrieve it?
We can email you with a reminder of your username; simply follow the steps below to access your account:
- Select 'Forgotten Details?' on the login screen
- You will be directed to the 'Forgotten Password' screen.
- Enter the email address linked to your Virgin Casino account, date of birth and zip code.
- You will now receive an email with your username, and an option to reset your password if you need to.
- Check your email inbox and spam folders
- Enter your username and log in with your existing password
- Enjoy the games!