A Cool Off is where you can set your account to be closed for a period of time of your choosing so you can take a break from the site.  This period can be from a minimum of 3 days up to a maximum of 4 weeks.

If you set a Cool Off, you cannot login or access your account at all until the period you choose runs out.  For example, if you set a cool off for three days at 12pm on January 1st, you will not be able to log in again until after 12pm on January 4th.

We offer a range of other tools on the site for you manage your spending and your session time.  You can find more information on these limits here.

How do I set a Cool Off?

To create a Cool Off on your account:

1. Click on the "Menu” button in the top left of your screen.
2. Select “My Account”.
3. Go to “Responsible Gaming” then select “Account Cool Off”.
4. Select the time period for your Cool Off.
5. Confirm your selection.
6. Click 'Confirm' to set the Cool Off or 'Cancel' to go back to the start.

Once a Cool Off is confirmed, it cannot be altered or removed until the period has expired.  Virgin Casino staff cannot create or remove a Cool Off for you, as it is a tool entirely for the use of our patrons for you to manage your account.

When the Cool Off you choose has expired, you can log back in to your account as normal using your username and password.

If you would like any more information about our Responsible Gaming policy and how you can stay in control, you can click here or check our full policy at www.virgincasino.com /#/myaccount/stayingincontrol