A Session Limit is a Responsible Gaming tool to help you control the amount of time you can play on the site by specifying a limit limit.
This time limit is daily, and can be from 20 minutes to 120 minutes. A Session Limit will run indefinitely unless you choose to change or remove it.
A Session Limit only allows you to play for the time you have selected. For example, if you select a 60 minute limit, you will only be allowed to play the games for 60 minutes.
The limit does not time each wager you make, but considers the amount of time you are active in a game. As an example, if you login and load a game at 12pm, then make your first wager at 12:15pm, this will take 15 minutes off of your limit time, as you have been active on the site and game for that time.
Your session times are calculated cumulatively each day. For example, if you have a 20 minute session limit in place and play for 10 minutes in the morning, you will only have 10 session minutes remaining at any point for the remainder of that day, until your session allowance resets at midnight.
A Session limit will not affect how much you can withdraw or deposit, as you can access any other parts of the site other than the games once your limit has been met.
How do I set a Session Limit?
The default setting on all new accounts is no session limit. To create a Session Limit on your account:
1. Click on the "Menu” button in the top left of your screen.
2. Select “My Account”.
3. Go to “Account Limits” then select “Session Limits”.
4. Select the time limit.
5. Confirm your selection.
You can also go back to change or review your existing limit in the "Session Limit" tab.
When does my limit reset?
A Session limit runs daily, and will either reset after midnight or 12 hours after you have used all of your time, whichever time is the latest.
By way of example, if you have a limit of 60 minutes, and play at 10am for 1 hour, you will be able to play again after midnight. If you play at 10pm for 1 hour, you will be able to play again after 11am the next day, as this will be at least 12 hours after your session has finished.
If you decide to split your session throughout the day, your limit reset time will start from when you finish your last game. For example, if you have a limit of 60 minutes, and use 30 minutes in the morning at 10am, and use your remaining minutes by 8pm, your limit will reset at 8am, as this is 12 hours after your last session period.
When does my session time start?
When applying a session limit for the first time, your session time commences from the time that you apply the limit. If you already have a session limit in place, your session begins when you first login each day.
Your session will end when you log out or your session is terminated by us due to inactivity.
Will I be cut off from a game when my limit expires?
If you have an active game at the point your session limit expires, the session limit will run to the end of your active game.
I have changed my limit, but I still cannot play. Why?
You can request to change your limit at any time, but any increase to your limit can take up to 24 hours to take effect, as this allows any current limits on account to complete.
Please note that a decrease in your limit will come into effect immediately, and it will take into consideration any previous time played on the site. For example, if you have been playing for 60 minutes, and then you set a session limit of 120 minutes, you will only be allowed to play for a further 60 minutes.
If you would like any more information about our Responsible Gaming policy and how you can stay in control, you can check our full policy at www.virgincasino.com/#/myaccount/stayingincontrol