*IF THIS IS YOUR FIRST TIME WITHDRAWING THROUGH THE CASINO CAGE, YOU MUST MAKE YOUR WITHDRAWAL BETWEEN THE HOURS OF 7:00AM-5:30PM*

In addition for first time cage withdrawals: We require prior document authentication. 
It is required that you send us a selfie + ID.  For further instructions and information click here. 
If you've used a card to deposit, we'll need a picture of that as well. Please ensure your full name is visible, along with the first 4 digits and the last 4 digits of the card. For further information and instructions, click here. 

You can withdraw funds from your online account at any time by visiting the cage at the land-based Bally's Casino. 

The land-based casino is located at:

Bally's Atlantic City Hotel & Casino
1900 Pacific Avenue
Atlantic City, NJ 08401

The minimum amount for a cage withdrawal is $50.00.  Simply go to the Cashier Cage and ask to make cash withdrawal from your Online account. You will be given a cash withdrawal form that you will need to complete with your personal account information.

Important: Please make sure you have a valid form of identification. Accepted forms of identification include: driver's license, passport or any other government issued photo ID that confirms your age, identity and state of issue. We will not be able to process your withdrawal without this information.

For further information, please do not hesitate to contact our friendly Customer Support team via live chat 24/7 at help.virgincasino.com