Press and hold the 'Windows Key' & 'Print Screen' buttons (Print Screen/SysRq). The image will be saved in the Screenshots Folder in your Pictures Library.
Windows 7 and lower versions
Press the 'Print Screen' button (Print Screen/SysRq). Then open an image program (such as Paint) or a word processor such as Microsoft Word and select Edit and then Paste at the top of the page (alternatively just press Ctrl & V). Once you have done this, save the file to a convenient location.
Mac OS X
Press and hold the 'Apple Command' Key & 'Shift' & '3' buttons. A full screen image will be saved on your Desktop.
Press the 'Home' & 'Power' buttons at the same time, and then release them. Once released, the image will be saved in the Camera Roll.
For most Android devices, press and hold the 'Volume Down' & 'Power' buttons. The image will be saved in your Gallery App. On Samsung devices, press and hold the 'Home' & 'Power' buttons. The image once again will be saved in your Gallery App.
Press and hold the 'Start' & 'Power' buttons. The image will be saved in the Screenshots album in the Photos Hub.
Press and hold the '+' & '-' buttons on the top of your tablet. The image will be saved in your Pictures Folder.
BlackBerry Q10 & Z10 Phones
Press and hold the 'Volume Up' & 'Volume Downs' buttons. The image will be saved in your Gallery.
For devices not listed, please consult your product manual.
Once you have the required screenshot, either send it to firstname.lastname@example.org (for general queries) or email@example.com (if you have been asked to send in identification). Alternatively you can upload the image on our Live Chat facility available on the right of this page.
If you are still having difficulty taking a screenshot, please feel free to email our support team at firstname.lastname@example.org, or use our friendly Live Chat feature.