A Deposit Limit is a Responsible Gaming tool to help you control the amount you spend on the website.

This limit can be daily, weekly and/or monthly and you can specify the amount from $10 up to $5,000. A Deposit Limit will run indefinitely unless you choose to change or remove it.

A limit only allows you to deposit a certain amount in the selected period. For example, if you select $20 a week, once you have deposited $20 in the week, you will not be able to deposit until the next week.

The limit will take into consideration any deposits that have already been made during the day, week or month. For example, if you set a limit of $20 a day at 5pm, but you have already deposited $20 or more that day, you would not be able to deposit again until the limit resets at midnight.

A Deposit limit will not affect how much you can withdraw, and any withdrawals that you choose to cancel do not contribute to the limit.

How do I set a Deposit Limit?

To create a Deposit Limit on your account:

1. Click on the "Menu” button in the top left of your screen.
2. Select “My Account”.
3. Go to “Account Limits” then select “Deposit Limits”.
4. Select the limit amount.
5. Select the time period.
6. Confirm your selections.
7. Click 'Confirm' to set the limit or 'Cancel' to go back to the start.

You can also go back to change or review your existing limit in the "Deposit Limit" tab.

I have changed my limit, but I still cannot deposit. Why?

You can request to change your limit at any time, but any increase to your limit can take up to 30 days to take effect depending on the limit you set previously, as this allows any current limits on account to complete.

Daily limits reset daily at midnight and Weekly or Monthly limits reset at midnight weekly or monthly respectively on the relevant day you created your limit.  For example, if you set a weekly limit on Tuesday, at 10:00, your limit will next reset at 23:59 on the following Tuesday.

Please note that a decrease in your limit will come into effect immediately, and it will take into consideration any previous deposits made on the day you created the limit. For example, if you deposit $50 and then set a weekly limit of $100, you will only be able to deposit a further $50 in the following week.

If you would like any more information about our Responsible Gaming policy and how you can stay in control, you can click here or check our full policy at www.virgincasino.com/#/myaccount/stayingincontrol