What is happening and when?
In order to provide a better online gaming experience and adopt the best practices for the safety of our patrons' personal information, we will be no longer be supporting an older security standard (known as TLS 1.0/TLS 1.1 Encryption). The newest supported version is TLS 1.2.  The TLS protocol (triggered when connecting to a website via HTTPS) protects member’s personal information when logging in, playing our games, and wagering on our websites. 

You may receive an error message when attempting to access Virgin Casino from an unsupported browser or device and will need to update to a supported version. 

 
Why is this happening?
TLS 1.0/TLS 1.1 is no longer considered secure by industry standards and is gradually being discontinued by different online services. This change is mandated by the Payment Card Industry (PCI) Council with whom we and some of our partners are obliged to comply with in ensuring security best practices in the provision of online card-based transactions services and associated services. Newer TLS protocol versions are supported by current and most recent browser versions and Operating Systems. Thus, we kindly request you to perform the test below, and follow any additional instructions, at your earliest convenience.

 
Who will be affected?
Members using older mobile (Android and iPhone) devices and PCs, running legacy operating system (Android, iOS, Windows, OSX) and web browser (Internet Explorer, Google Chrome, Mozilla Firefox) versions.  

 
How can I check if my system is compatible?
Please click on this test site.  

1.If you get a ‘TLS 1.0 Deactivation Test Passed’ message on the screen, you should not be impacted by this change, and no further action will be required.

2.If you get a ‘Secure Connection Failed’ message on screen (please view screen shot below), please follow the instructions further below.

 

Additional Instructions:

If you are using Internet Explorer

Windows Desktops:

Check the Internet Explorer version. Open Internet Explorer, select the Tools button (or the Help button if you’re using Internet Explorer 8) and then choose About Internet Explorer.

Windows XP:

If you have Internet Explorer Version 8, please go straight to the instructions in the Manual Enable section. Otherwise, please follow the instructions below:

Click the Start button, right-click Computer, and then click Properties.

If Service Pack 3 is listed in the Windows edition section, Service Pack 3 is already installed on your computer and you don't need to follow the instructions below.

Otherwise, you will need to update your machine with Windows XP Service Pack 3 by clicking on this link. Please NOTE that Microsoft no longer supports Windows XP (as of April 8th, 2014) and you will be updating your machine with this update at your own risk.

Internet Explorer 8 is the latest version and may be downloaded from here.

Alternatively, you may use the latest version of Google Chrome.

 

Windows Vista:

Click the Start button, right-click Computer, and then click Properties.

Check if a Service Pack is listed in the Windows edition section.

If you have Service Pack 2:

Use Internet Explorer 9 (or Update to Internet Explorer 9) 

If you have Internet Explorer 7 or 8, please upgrade to Internet Explorer 9 by following this link.

You will now need to follow the instructions in the Manual Enable section.

If you do not have Service Pack 2:

Use Internet Explorer 8 (or Update to Internet Explorer 8)

If you have Internet Explorer 7, you can upgrade to Internet Explorer 8 by following this link.

You will now need to follow the instructions in the Manual Enable section.

Please NOTE that Microsoft no longer supports Windows Vista (April 11th, 2017) and you will be updating your machine with this update at your own risk.

Alternatively, you may use the latest version of Google Chrome.

Windows 7:

You may upgrade your browser to Internet Explorer 11 by clicking on this link.

Manual Enable:

This applies for Internet Explorer 8, 9, and 10 where compatibility can be manually enabled.

In the Tools menu, which is displayed by clicking on the gear icon near the top-right corner of an Internet Explorer window, select the "Internet options" menu item, as displayed below:

 

In the Internet Options window, click on Advanced tab at the top of the window. Scroll down to the end of the list and click in the square check boxes next to "Use TLS 1.1" and "Use TLS 1.2" if they don't already have a check mark in them TLS 1.0" do not have check marks in the check boxes next to them. Press the Apply and OK to save.

 

If you are using Google Chrome

For Windows XP and Windows Vista, you will first need to have the latest Service Packs installed and then follow the instructions below. Please see the Internet Explorer section for more information.

For All Other Desktops:

Please type the following in the browser bar, or copy and paste this link in your browser: chrome://settings/help  

1. Click Update Google Chrome. If you don't see this button, you're on the latest version (“Google Chrome is up to date”) as in the example below.

1. Click Relaunch.

For more information, please follow the official Google Browser update instructions here:

https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

 

For Android Mobile and Tablet Devices:

Please follow this link with instructions here:

https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DAndroid&hl=en&oco=0

 

For Apple iPad and iPhone Devices:

Please follow this link with instructions:

https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DiOS&hl=en&oco=0

 

If you are using Mozilla Firefox

For Windows XP and Windows Vista, you will first need to have the latest Service Packs installed and then follow the instructions below. Please see the Internet Explorer section for more information.

 

For All Other Desktops:

Please follow this link with instructions:

https://support.mozilla.org/en-US/kb/update-firefox-latest-version

 

For Android Mobile and Tablet Devices:

1. On your Android phone or tablet, open the Play Store app.
2. At the top left, tap Menu , My apps & games. Apps with available updates are listed under "Updates."
3. Under "Updates," look for Firefox.
4. If Firefox is listed, tap Update.

 

If you are using Apple Safari

Apple Desktops (including Macbooks): 

Please update Safari using the App Store as explained here: https://support.apple.com/en-us/HT204416 

 

For Apple iPad and iPhone Devices:

Safari should automatically update based upon your Apple App Store settings. You can check if there's a new version available:

1. On your iPhone or iPad, open the App Store.
2. At the bottom, tap Updates.
3. In the pending updates, look for Safari.
4. If Safari is listed, tap Update to install.
5. If asked, enter your Apple ID password. The updates will download and install.

 

Android Devices:

Samsung Mobile and Tablet Devices

Please follow the Samsung link here to update your device:

http://www.samsung.com/uk/support/mobile-devices/how-do-i-check-for-operating-system-updates-on-my-samsung-galaxy-device/

If your device cannot be updated to Version 7.0 or later, please download and install Google Chrome from the Google App Store. If you already have Google Chrome installed, please update it as in the Google Chrome section above.

For all other brands, please refer to your manufacturer’s instructions to update your device.

 

iPhone and iPad Devices: 

You will need to download iOS Version 10.0 or later.

Please follow the official Apple link on how to update your device:

https://support.apple.com/en-mt/HT204204

 

What if I still don’t get it to work?

Unfortunately, it may be a case of retiring your old and tired device in favor of one that can guarantee the best performance and security for your online experience.

If you are unsure of what to do, you can always contact our Customer Support who will try their best to resolve your specific concern.

 

Which operating systems cannot work?

- Android devices (mobiles and tablets) that whose maximum update less than 7.0

- iPhones earlier than 5S

- Windows Phones whose maximum update is version 8 (or earlier)

- Mac devices whose maximum update is Mac OS X version 10.13 

 

Which operating systems and browsers will we support as of Thursday, January 21, 2021?

Operating Systems:
- Android Version 7.0 and higher

- Apple iOS 10 (iPhone 5S, iPad) and higher

- Microsoft Windows Phone 8.1 or higher

- Apple Mac OSX 10.13 (Sierra) and higher

- Microsoft Windows 7 (with latest updates) or higher 

Web Browsers:

- The latest Google Chrome, Mozilla Firefox, and Safari versions possible on your device.

- Microsoft Internet Explorer 11

- Microsoft Edge

 

Please NOTE: Windows XP, Windows Vista, and older Android devices may also work through certain actions such as using the latest version of Google Chrome, however we will neither guarantee nor offer any further support on these setups.