We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended.
- Temporary suspension of check withdrawal - we advise you to withdraw using ACH Bank Transfer (VIP Preferred).
- Withdrawals will be processed within 48 - 72 hours.
- The land-based Tropicana Casino and Resort is open for in-person withdrawals.
When can I contact Customer Support during the COVID-19 office closure?
You can contact Customer Support at any time via email and Live Chat, with phone service available between 9:00am-11:00pm