Once a Cool Off is confirmed, it cannot be altered or removed until the period has expired. Virgin Casino staff cannot create or remove a Cool Off for you, as it is a tool entirely for the use of our patrons for you to manage your account.

When the Cool Off you choose has expired, you can log back in to your account as normal using your username and password.

If you would like any more information about our Responsible Gaming policy and how you can stay in control, you can click here or check our full policy at https://www.virgincasino.com/responsible-gaming