For most Android devices, press and hold the 'Volume Down' & 'Power' buttons. The image will be saved in your Gallery App. On Samsung devices, press and hold the 'Home' & 'Power' buttons. The image once again will be saved in your Gallery App.
For devices not listed, please consult your product manual.
Once you have the required screenshot, either send it to firstname.lastname@example.org (for general queries) or email@example.com (if you have been asked to send in identification). Alternatively you can upload the image on our Live Chat facility available on the right of this page.
If you are still having difficulty taking a screenshot, please feel free to email our support team at firstname.lastname@example.org, or use our friendly Live Chat feature.