Normally, when a member has not received the Referral bonus it is for one of three reasons:

• Your friend has not entered your username correctly when registering on our site. To check the status of all your referrals, please contact our friendly Customer Support team.
• They have not met the wagering requirement yet.
• Our system detected that the referral is in breach of our Refer a Friend Terms and Conditions. This could be because the referred friend already has an account on Tropicana Online Casino.

To see our full Refer a Friend Terms and Conditions, please click here and go to Rules.