I have changed my limit, but I still cannot deposit. Why?
You can request to change your limit at any time, but any increase to your limit can take up to 30 days to take effect depending on the limit you set previously, as this allows any current limits on account to complete.
Daily limits reset daily at midnight and Weekly or Monthly limits reset at midnight weekly or monthly respectively on the relevant day you created your limit. For example, if you set a weekly limit on Tuesday, at 10:00, your limit will next reset at 23:59 on the following Tuesday.
Please note that a decrease in your limit will come into effect immediately, and it will take into consideration any previous deposits made on the day you created the limit. For example, if you deposit $50 and then set a weekly limit of $100, you will only be able to deposit a further $50 in the following week.
Note: Please be advised that Customer Support cannot override any limits set in place.
If you would like any more information about our Responsible Gaming policy and how you can stay in control, you can click here or check our full policy at https://www.virgincasino.com/responsible-gaming.