Geolocation

• Why can't I be located using my mobile device?
• It says I am out of state but I am in New Jersey
• I am having problems Geolocating myself
• How do I install the Geo-Location plugin?
• How do I disable Blocked Software?

• NetENT Games Location Issue
• Why do I need to be Geolocated?
• Important Geolocation Update For Mac Users
• Geolocation Plugin Issues On Verizon FiOS
• Uninstall Geolocation plugin on Windows PC
• Uninstall Geolocation plugin on a Mac

Game Issues

• Why can't I find a game on my device?
• I got 21 when playing blackjack and so did the dealer. Why didn't I win?
• My game says “Session Expired”. What is this?

App Issues

• I have a question about the Virgin Casino App

• Why am I getting a white screen when I load the game on my mobile or tablet?
• Android App Update
• How do I search for a game on iOS?
• Why Is My App Asking For Permissions?
• How Do I Use Touch ID?
• How do I clear Temporary Internet Files and Cookies in the App?

Devices

• Compatible Devices

Troubleshooting

• How do I take a Screenshot on my device?
• How do I enable pop-ups?
• How do I clear my temporary internet files and cookies?
• Game Loading Issues