Logo
Support Home Email Us (24/7) Live Chat (24/7) Call Us Toll-free: (844) 737-7616 Responsible Gaming

Welcome to our Support Center!

search shadow
  1. Virgin Casino
  2. Technical

Menu

Technical

Geolocation

  • Why can't I be located using my mobile device?
  • It says I am out of state but I am in New Jersey
  • I am having problems Geolocating myself
  • How do I install the Geo-Location plugin?
  • How do I disable Blocked Software?
  • NetENT Games Location Issue
  • Why do I need to be Geolocated?
  • Important Geolocation Update For Mac Users
  • Geolocation Plugin Issues On Verizon FiOS
  • Uninstall Geolocation plugin on Windows PC
  • Uninstall Geolocation plugin on a Mac
See all 13 articles

Game Issues

  • Why can't I find a game on my device?
  • I got 21 when playing blackjack and so did the dealer. Why didn't I win?
  • My game says “Session Expired”. What is this?

App Issues

  • I have a question about the Virgin Casino App
  • Why am I getting a white screen when I load the game on my mobile or tablet?
  • Android App Update
  • How do I search for a game on iOS?
  • Why Is My App Asking For Permissions?
  • How Do I Use Touch ID?
  • Why am I getting a white screen when I load the game on my mobile or tablet?

Devices

  • Compatible Devices

Troubleshooting

  • How do I take a Screenshot on my device?
  • How do I enable popups?
  • How do I clear my temporary internet files and cookies?
  • Game Loading Issues
  • How do I clear Temporary Internet Files and Cookies in the App?

Copyright © Virgin Casino . All Rights Reserved.