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Account

General

  • How do I make a complaint?
  • Can I play if I am under the age of 21?
  • Is my device compatible?

Login Issues

  • Unable to Login or Reset Password
  • Forgotten password / locked account ?
  • I have forgotten my username, how can I retrieve it?

Verification

  • Account Verification
  • Email Verification
  • Safe Senders List Help
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Win/Loss & W2G

  • What is a W-2G Form?
  • How do I request a Win/Loss statement?
  • Do I have to pay tax on my winnings?
  • What is the Form W-2G message I received after winning?
  • What happens if I don't complete the W2G form?
  • Why do I have to enter my password when completing Form W-2G?
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Security

  • 2-Factor Authorization
  • Are my details secure?
  • Why do I need to enter my personal details to log in each time?
  • Can I log into my account on more than one device at a the same time?
  • I have moved. How can I change my zip code on file?

Closure

  • Apple iOS Account Closure
  • How do I close my account?

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