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Account

General

  • 2 Factor Login Announcement: Update Your Phone Number
  • How do I make a complaint?

Win/Loss & W2G

  • What is a W-2G Form?
  • What is the Form W-2G message I received after winning?
  • What happens if I don't complete the W2G form?
  • Why do I have to provide my Social Security Number when completing a Form W-2G?
  • Why do I have to enter my password when completing Form W-2G?
  • I had another Form W-2G win. Why didn't I have to fill in the form again?
See all 10 articles

Login Issues

  • Unable to Login or Reset Password
  • Forgotten password / locked account ?
  • I have forgotten my username, how can I retrieve it?

Verification

  • Email Verification
  • Safe Senders List Help
  • Why Do I Need To Enter A Verification PIN Code To Verify My Account?
  • How can I send my identification documents?
  • No Access to Phone for 2 Factor Login
  • Why do you need my Social Security Number?
  • Why do I need to send my Identification documents?
  • Can I play if I am under the age of 21?
See all 7 articles

Closure

  • Apple iOS Account Closure
  • How do I close my account?

Security

  • 2-Factor Login Locked
  • 2-Factor Authentication Login
  • Are my details secure?
  • Why do I need to enter my personal details to log in each time?
  • Can I log into my account on more than one device at a the same time?
  • I have moved. How can I change my zip code on file?

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