General

• How do I make a complaint?
• Can I play if I am under the age of 21?
• Is my device compatible?

Login Issues

• Unable to Login or Reset Password

• Forgotten password / locked account ?
• I have forgotten my username, how can I retrieve it?

Verification

• Account Verification
• Email Verification
• Safe Senders List Help

• How can I send my Identification documents?

Win/Loss & W2G

• What is a W-2G Form?
• How do I request a Win/Loss statement?
• Do I have to pay tax on my winnings?
• What is the Form W-2G message I received after winning?
• What happens if I don't complete the W2G form?
• Why do I have to enter my password when completing Form W-2G?

Security

• 2-Factor Authorization

• Are my details secure?
• Can I log into my account on more than one device at a the same time?
• I have moved. How can I change my zip code on file?

Closure

• How do I close my account?