General

• How do I make a complaint?

Win/Loss & W2G

• What is a W-2G Form?
• What is the Form W-2G message I received after winning?
• What happens if I don't complete the W2G form?
• Why do I have to provide my Social Security Number when completing a Form W-2G?
• Why do I have to enter my password when completing Form W-2G?
• I had another Form W-2G win. Why didn't I have to fill in the form again?

Login Issues

• Unable to Login or Reset Password

• Forgotten password / locked account ?
• I have forgotten my username, how can I retrieve it?

Verification

• Email Verification
• Safe Senders List Help

• Why Do I Need To Enter A Verification PIN Code To Verify My Account?
• How can I send my Identification documents?
• Why do you need my Social Security Number?
• Why do I need to send my Identification documents?
• Can I play if I am under the age of 21?
• Is my device compatible?

Closure

• How do I close my account?

Security

• Are my details secure?
• Why do I need to enter my personal details to log in each time?
• I have moved. How can I change my zip code on file?