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Troubleshooting

How do I take a Screenshot on my device?

  • Windows 8
  • Windows 7 and lower versions
  • Mac OS X
  • iOS
  • BlackBerry Q10 & Z10 Phones
See all 7 articles

How do I enable popups?

  • FireFox
  • Google Chrome
  • Internet Explorer
  • Safari

How do I clear my temporary internet files and cookies?

  • iPhone/iPad Safari
  • Android Google Chrome
  • Safari
  • Internet Explorer 9 through 11
  • Internet Explorer 8
See all 7 articles

Game Loading Issues

  • Why won't my games load?
  • The games start to load but the loading bar gets stuck.  What is wrong?
  • How do I check my Internet speed?
  • How do I clear Temporary Internet Files and Cookies in the App?

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